Running your own business can be a balancing act between flexibility and reliability, both for your clients and for your staff.
Flexibility is about good management. When you make a change in scheduled programs or events, make sure you give ample notice to attendees and potential attendees. This is actually an opportunity to demonstrate your organization's reliability. Going forward, your clients will know that they will be kept in the loop if changes arise.
Flexibility is also an important element of an effective workplace. Flexibility is not saying "yes" to any and all requests. And flexibility is not simply responding to crises among your staff. Built upon a foundation of trust and respect, flexibility can help you attract top talent to support your business. Setting parameters and encouraging staff to think about their personal needs and how they can still be effective in their job. As you can imagine, open dialogue is imperative. Work-process planning ahead of time can increase your staff's ability to be flexible. What happens during the summer months when we are really overloaded? How do we need to adjust when someone is on vacation? Encourage employees to propose new solutions that enable them to get the job done. Your organization's flexibility to accommodate staff needs stren gthens that relationship relationship and builds trust, loyalty and commitment. The result: a team working together to provide the best results possible, knowing they each play an important and valued role your business' success!
Done well, flexibility can be a win-win-win for your business, your clients and your staff!