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Horse Sense Business Sense
6919 Meadows Town Road
Marshall, North Carolina 28753

Phone: (828) 683-7304
Fax: (828) 683-6281
E-mail: josie@horsesenseotc.com

 

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What's New at Business Sense?

Thursday
Dec102015

External Relationship Management: Developing Social Facility

A client’s ability to successfully negotiate the spectrum of social awareness concepts does not guarantee fruitful interactions. Just because they get what someone’s thinking or intending doesn’t mean they’re able to react appropriately or effectively. Social facility is need- ed to build on social awareness to allow smooth, effective interactions. Knowing and correctly interpreting what’s going on is only the first step; social facility takes us through the rest of the interaction.

According to Goleman (2006), the spectrum of social facility includes:

  • Synchrony: Interacting smoothly at the nonverbal level
  • Self-presentation: Presenting ourselves effectively
  • Influence: Shaping the outcome of social interactions
  • Concern: Caring about others’ needs and acting accordingly. (p. 84)

Much of the work in EAP-EAL takes place in the realm of synchrony, or its opposite, dyssemia, a deficit in our capacity to read non-verbal signs (Goleman, 2006, p.91). We often see dyssemia in the form of a “social blind spot” with autism/autism spectrum disorder (ASD) clients; I suspect we’ll see it more and more as clients lose opportunity for face-to-face communication and hence have less practice in reading non-verbal signs (email, texting, and chatting require no non-verbal skill!). Synchrony, on the other hand, is as simple (and complex) as successfully shaking another person’s hand. Have you ever felt “off” in your timing when you’ve offered your hand to another? Have you ever thought someone was reaching to shake your hand when actually he wanted to hug? Have you ever felt the other person hold your hand too long? That’s all about synchrony. Nearly all equine-assisted psychotherapy and learning engages in examining synchrony or dyssemia in clients, offering an opportunity to talk openly about these ideas...

Click to read more ...

Friday
Nov132015

Thankfulness Can Be A Lifestyle

It is November again, and so we begin that holiday focus on the best part of ourselves.  But, are we thankful for only one or two days? A week? The time between Thanksgiving and the end of the year?

Being appreciated and expressing appreciation can make a huge impact on your life AND your business life.  Many studies have shown that being appreciated is one of the great motivators on the job, even MORE than money.  You may have limited resources to compensate your staff for their excellent work, but you have an unlimited supply of "thank yous."  Use them!  

Saying thank you to your staff inspires them to say thank you to your clients and customers. You are creating a culture of gratitude that can make an impact every day of the year.

Monday
Oct262015

Horsenality™ & Impact on Horses in Session

As mentioned earlier, Horsenality™ is an important framework for understanding horses and having an awareness of who they are, in and out of session. Horsenality™ allows us to categorize what we’re seeing, both with and without clients. When you see a lot of clients on a reg- ular basis, having a sense of the overall Horsenality™ of each horse is important! Horsenality™ shows us how very differently horses from each quadrant can look, and also speaks to how each Horsenality™ can impact sessions and clients. I think of Horsenality™ not as a way to pigeonhole horses, but a bit like how Don Zimmerman described hors- es when we spoke recently: each horse has his or her own specialty.

Thinking specifically in terms of sessions and clients, quickly read the following description of the x and y axis of Horsenality™. As you read, think about what kinds of clients would be good fits for each Horsenality™, and what clients might be contra-indicated. (Again, visit the Parelli™ website to download your own copy of the Horsenality™ chart!)

• The left-hand side of the quadrant represents the thinking, respon- sive Left-Brained horse, a horse who typically exists in a confident state. Left-Brained horses tend to be tolerant, calm and brave, but also dominant.

• The right-hand side of the quadrant represents the Right-Brained horse, one who tends to be more sensitive, submissive, reactive and possibly also nervous or downright fearful. Any horse can become Right-Brained when crossing a confidence threshold, or when Safety or Comfort are compromised.

Click to read more ...

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